Warranty Information
ErgoAV Limited Warranty
BESTERGO Inc. (“BESTERGO”), maker of ErgoAV branded products (“ErgoAV”), warrants to the original purchaser that ErgoAV products will be free of defects in material and workmanship under normal use for the time periods listed below (the “Warranty Period”) in the table of Applicable Warranty Period. The Warranty Period shall begin on the date of original purchase. The warranty will be void if the product is used in a manner not consistent with the use outlined in the product’s owner’s manual.
BESTERGO cannot verify the quality of ErgoAV products sold by unauthorized sellers, accordingly, this limited warranty applies only to ErgoAV products that were purchased from an authorized seller of ErgoAV products, unless otherwise prohibited by law. ErgoAV products are legitimately sold only by authorized sellers who are required to follow BESTERGO’s policies. We reserve the right to reject any warranty claims on products purchased from any unauthorized sellers.
Applicable Warranty Period(s) – Product Type Warranty Period
Five (5) years – TV Mounts, AV Furniture, Speaker Stands, TV Carts, Desk Mounts*, ErgoFx Standing Desk**, Office Chairs
Three (3) years – Tabletop TV Stands, TV Floor Stands
One (1) year – All other products
* ErgoLink – One (1) – year warranty on the electronic components, and a five (5) – year warranty for the rest of the desk components.
** ErgoFx – Two (2) – year warranty for wireless charging and USB charging components, and a Five (5) -year warranty for the rest of the desk components.
If a claim is made under this limited warranty, and after investigation by BESTERGO, proves to be valid, BESTERGO will replace any defective ErgoAV product part free of charge subject to the terms and limitations provided for herein.
How to Get Warranty Service:
Persons wishing to make a warranty claim based upon a product defect should call 877-419-7832 and select Tech Support for warranty service assistance. We will evaluate the problem, and the product use, and if we confirm the ErgoAV product is under warranty, we will ship replacement parts.
Exclusions:
This limited warranty does not cover labor or the costs of removing and replacing defective parts from your product. If your problem requires a repair technician, you are responsible for paying any labor charges. This limited warranty does not cover any defects caused by misuse of the product, alteration to the product, negligence, or normal wear and tear. This limited warranty will be void if your product is modified in any way, installed improperly, misused, abused, or used in an application above its stated weight limit. This limited warranty will be void if a product is used in an outside environment unless specifically stated for outdoor use in the owner’s manual. The limited warranty on mounts (wall, ceiling, or RV) is void if the mount is moved from its initial installation.
Limitation of Liability:
There are no warranties which extend beyond those stated herein. There are no implied warranties provided for herein, including implied warranties of merchantability or fitness for a particular purpose. Some states do not allow limitations on implied warranties, so the above limitation may not apply to you. Under no circumstances shall BESTERGO be liable for any special, incidental, or consequential damages (e.g., cost of repairing or replacing other property which may be damaged when the ErgoAV product does not work properly) based upon breach of this limited warranty, breach of contract or strict liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Savings Clause. If one or more terms or other provisions of this Agreement are held to be invalid, illegal or incapable of being enforced by any applicable rule of law or public policy, all other conditions and provisions of this limited warranty shall nevertheless remain in full force and effect.